Customer Success Engineer

Pune, Maharashtra, India | Engineering | Full-time | Fully remote

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Role Overview
We are looking for a motivated Customer Success Engineer to join our fast-growing customer engineering team. In this role, you will work closely with customers, helping them troubleshoot complex Kubernetes environments, drive product adoption, and ensure long-term success.

What You’ll Do
  • Troubleshoot complex issues in Kubernetes clusters and cloud native environments through deep dive into logs, configurations and  even code if needed.
  • Provide conversational technical support to end customers through slack and ticketing system
  • Work closely with Engineering and Product teams to escalate bugs and deliver timely resolutions, provide critical inputs to product roadmap through articulated customer feedbacks / requests.
  • Help customers with onboarding, best practices, and successful adoption of the platform
  • Take ownership of customer challenges end-to-end and ensure high satisfaction
  • Contribute to support documentation, troubleshooting guides, and internal knowledge sharing
  • Be part of building and scaling customer success processes in a hyperscale growth phase startup


What We’re Looking For
  • Strong hands-on experience with Kubernetes in production environment
  • Strong fundamentals in Kubernetes Networkings, Key components, RBAC
  • Strong Linux system administration experience
  • Excellent written and verbal communication skills
  • Ability to explain technical concepts clearly to customers and internal teams
  • Comfort working in a remote-first setup with global customers
  • Flexibility to work in shifts aligned with EU/NA time zones
  • Experience with cloud platforms (AWS/GCP/Azure) is a plus
  • Passion for solving customer problems and working in high-growth environments
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